Electronic Statements (eStatements) Frequently Asked Questions
What are eStatements?
eStatements are electronic versions of your original paper statements that are available through our Internet Banking service. They are the quickest and safest way to view your account statements from The First State Bank. Instead of receiving a paper statement by mail, you will receive an email notification that your statement is available for viewing online.
What advantages do eStatements offer?
eStatements offer many benefits that help simplify the way you use and store your financial information.
- Easy Storage – eStatements are in .pdf format (viewable with the free Adobe Acrobat reader) and can be archived online for 2 years or easily downloaded for storage on your computer’s hard drive or printing for your files and stored by you.
- Fast – Faster delivery of statements–no need to wait for the mail.
- Secure – Access your eStatements through our Internet Banking service. This secure fileformat reduces the risk of paper statements getting stolen or lost in the mail.
- Easy Access – Since eStatements are delivered online, you’ll have access when you need it –whether you’re at the office, on vacation, or away on business.
- Free Service - eStatements are a free service for Internet Banking customers of The First State Bank
How do I enroll?
Current Personal Internet Banking Customers: Log in to Internet Banking and select "eStatements" as your delivery method for each account for which you wish to receive a statement. You will be asked to read and agree to the Electronic Terms & Conditions.
Current Business Internet Banking Customers : Log in to Internet Banking and select "eStatements" as your delivery method for each account for which you wish to receive a statement. You will be asked to read and agree to the Electronic Terms & Conditions.
Non-Internet banking Customers: Go to our website at https://fsbcolumbus.com and complete the Internet Banking enrollment process. Once you are logged in to Internet Banking, select "eStatement" as your statement delivery method for each account for which you wish to receive an eStatement. You will be asked to read and agree to the Electronic Statement Terms & Conditions.
When will my eStatement(s) be available for viewing?
You will receive an email notifying you that your eStatement is available for viewing by the next business day following your statement processing date. If a joint account and both owners of the account have internet banking and different email addresses, both will receive an email. At this time only the primary account owner will be able to view the eStatements within Internet Banking, so the primary account owner needs to have Internet Banking access.
How do I view my eStatements?
Log on to Internet Banking (at www.fsbcolumbus.com), choose Image Statements and select your account to view. Then select (under Documents) Checking and Savings, next select Statements and then the statement date you would like to view.
How do I store my eStatements?
You can save your statements to your computer drive, zip disk, CD or print them.
Will I still receive my old paper statements?
With eStatements, your old paper statements become obsolete, so you’ll no longer receive them through the mail.
Will I receive my check images and reconciliation page with my eStatements?
If you are receiving check images now, you will receivethem in electronic format in addition to the reconciliation page.
Will my eStatement look the same as my regular printed statements?
Can you send eStatement email notices to more than one email address?
We send eStatements email notices to the primary owner of the account (that must have internet banking). If the account is joint and the other owner of the account has internet banking and a different email address they will also get the email notice.
Will my statement cycle change?
Do I need a special program to view my eStatement?
Yes, you will need Adobe Acrobat Reader version 6.0 or higher in order to view your eStatement. You can download it free from http://www.adobe.com/products/acrobat/readstep2.html