E-Statement FAQs

The First State Bank Columbus, TX

ELECTRONIC STATEMENTS (eStatements)

Frequently Asked Questions

 

What are eStatements?

eStatements are electronic versions of your original paper statements that are available through our Internet Banking service. They are the quickest and safest way to view your account statements from The First State Bank. Instead of receiving a paper statement by mail, you will receive an email notification that your statement is available for viewing online.

 

What advantages do eStatements offer?

eStatements offer many benefits that help simplify the way you use and store your financial information.

 

  • Easy Storage – eStatements are in .pdf format (viewable with the free Adobe Acrobat reader) and can be archived online for 2 years or easily downloaded for storage on your computer’s hard drive or printing for your files and stored by you.
  • Fast – Faster delivery of statements – no need to wait for the mail.
  • Secure Access your eStatements through our Internet Banking service. This secure file format reduces the risk of paper statements getting stolen or lost in the mail.
  • Easy Access – Since eStatements are delivered online, you’ll have access when you need it – whether you’re at the office, on vacation, or away on business.
  • Free Service – eStatements are a free service for Internet Banking customers of The First State Bank

 

How do I enroll?

Current Personal and Business Internet Banking Customers: After you are logged into internet banking, choose Profile from the top of the page.  Scroll down to Electronic Statements.  Click Edit to change your preferences and statement delivery method.

Non-Internet banking Customers: Become and internet banking customer by completing the Internet Banking enrollment process at https://fsbcolumbus.com. During the enrollment process you will be asked if you want to receive statements electronically or paper. Choose electronically and click on Electronic Terms & Conditions to read them. You will then be asked to continue with the enrollment process.

 

When will my eStatement(s) be available for viewing?

You will receive an email notifying you that your eStatement is available for viewing by the next business day following your statement processing date. If a joint account and both owners of the account have internet banking and different email addresses, both will receive an email. At this time you must be an owner of the account to be able to view the eStatements within Internet Banking

 

How do I view my eStatements?

Log on to Internet Banking at https://fsbcolumbus.com , select the account for which you want to view the eStatement, then choose “Documents”.   From the “Document Type” dropdown box, choose “eStatements”, select the date range, and click “Submit”.

 

How do I store my eStatements?

You can save your statements to your computer drive, zip disk, CD or print them.

 

Will I still receive my old paper statements?

No, with eStatements, your old paper statements become obsolete, so you’ll no longer receive them through the mail.

 

Will I receive my check images and reconciliation page with my eStatements?

If you are receiving check images now, you will receive them in electronic format in addition to the reconciliation page.

 

Will my eStatement look the same as my regular printed statements?

Yes.

 

Can you send eStatement email notices to more than one email address?

We send eStatements email notices to the primary owner of the account (that must have internet banking). If the account is joint and the other owner of the account has internet banking and a different email address they will also get the email notice.

 

Will my statement cycle change?

No

 

Do I need a special program to view my eStatement?

Yes, you will need Adobe Acrobat Reader version 10.0 or higher, or an equivalent pdf reader, in order to view your eStatement. You can download this program free from http://www.adobe.com/products/acrobat/readstep2.html